Terms of service

Last updated: September 9, 2026

Welcome to Conlunpet. Throughout the site, the terms “we,” “us,” and “our” refer to Conlunpet. Conlunpet operates this store and website, including all related information, content, features, tools, products, and services available through the website.

By visiting, accessing, or using our website, or by purchasing products from us, you agree to be bound by these Terms of Service, our Privacy Policy, and our Return Policy. If you do not agree with these Terms, please do not access or use our website or Services.

Section 1 – Online Store Terms

You may use our website and purchase our products only for lawful purposes. You must not use our products, website, or Services for any illegal or unauthorized purpose, or violate any applicable laws or regulations. You must not transmit worms, viruses, malware, or any other code of a destructive nature. A breach or violation of these Terms may result in the suspension or termination of your access to our Services.

Section 2 – General Conditions

We reserve the right to refuse service, cancel orders, or limit access to our Services at our discretion, subject to applicable law. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, Services, products, or website content without our prior written permission. The headings used in these Terms are for convenience only and do not limit or otherwise affect these Terms.

Section 3 – Product Information

We make reasonable efforts to display our products and product information as accurately as possible. However, colors, sizes, textures, and product appearance may vary depending on your device, screen settings, lighting, manufacturing variations, or other factors. Product descriptions, images, specifications, prices, and availability may be changed or updated at any time without notice.

Pet products should be used responsibly and in accordance with any product instructions. You are responsible for determining whether a product is suitable for your pet, household, or intended use. Products should not be used if they are damaged, defective, or unsafe.

Section 4 – Products and Availability

Certain products may be available exclusively online and may have limited quantities. All products are subject to our Return Policy. We reserve the right to:

Limit the quantity of products purchased
Refuse sales to any person or location
Limit sales to certain geographic regions
Discontinue any product at any time
Correct product descriptions, prices, or availability
Cancel orders affected by errors or inaccurate information

Any product offer is void where prohibited by law.

Section 5 – Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products. An order is not accepted until we confirm acceptance and receive or authorize payment.

We reserve the right to accept, refuse, limit, or cancel any order for reasons including:

Product availability
Pricing or listing errors
Suspected fraud
Incorrect customer information
Unauthorized resale activity
Unusual purchasing patterns
Shipping restrictions
Other operational or legal reasons

If we change or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided with the order. Please review your order carefully before submitting it. After an order has been accepted or fulfilled, we may be unable to accommodate cancellation requests. Your purchases are subject to our Return Policy.

Section 6 – Personal, Business, and Wholesale Orders

Conlunpet welcomes both individual customers and business customers, including wholesale, reseller, and other B2B customers. Business, wholesale, and reseller orders may be subject to separate written terms, quotations, minimum order quantities, payment requirements, shipping arrangements, or other conditions agreed with Conlunpet.

Unless otherwise agreed in writing, products purchased for resale must comply with all applicable laws, labeling requirements, advertising requirements, and product-use requirements in the destination market. We reserve the right to limit or refuse orders that appear to be placed by unauthorized dealers, resellers, distributors, or automated purchasing systems.

Section 7 – Prices and Billing Information

Prices, discounts, promotions, and product availability may change without notice. The price charged for a product will generally be the price displayed at the time the order is placed and shown in the order confirmation.

Unless otherwise stated, prices may not include shipping charges, handling charges, taxes, customs duties, import fees, or other governmental charges. You agree to provide current, complete, and accurate billing, payment, shipping, and account information for all purchases. You agree to promptly update your information, including your email address and payment details, so that we can complete transactions and contact you when necessary.

You represent that:

The payment information you provide is accurate and complete
You are authorized to use the selected payment method
Charges made using your payment method will be honored
You will pay all applicable product, shipping, tax, and other charges

Section 8 – Shipping and Delivery

Delivery dates and shipping times are estimates only and are not guaranteed. We are not responsible for shipping or delivery delays caused by carriers, customs processing, incorrect addresses, weather, natural disasters, labor disruptions, or events outside our reasonable control.

You are responsible for providing an accurate and complete shipping address. Additional customs duties, import fees, taxes, or brokerage charges may apply depending on the destination. Unless otherwise stated, these charges are the customer’s responsibility. Risk of loss or damage transfers as provided by applicable law and the relevant carrier’s terms. Nothing in this section limits any rights that cannot legally be excluded.

Section 9 – Intellectual Property

All content and materials available through our Services, including trademarks, logos, brand names, text, product descriptions, images, graphics, videos, audio, designs, layouts, and customer reviews, are owned by Conlunpet, its affiliates, or its licensors and are protected by applicable intellectual property laws.

These Terms allow you to use our Services for personal or internal business purposes only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any website content without our prior written permission.

Conlunpet’s names, logos, product names, designs, and slogans may not be used without our prior written permission. All rights not expressly granted in these Terms are reserved by Conlunpet.

Section 10 – Optional Third‑Party Tools

We may provide access to third-party tools or features that we do not monitor, control, or operate. These tools are provided on an “as is” and “as available” basis without warranties or guarantees, except where required by law. Your use of third-party tools is at your own risk and discretion. You should review the applicable terms and privacy policies of the relevant third-party providers.

New features, tools, or resources added to our Services in the future will also be subject to these Terms.

Section 11 – Third‑Party Links

Our Services may contain links or embedded features provided by third parties. We are not responsible for the content, accuracy, availability, security, or practices of third-party websites or services. If you access a third-party website or purchase third-party products or services, you do so at your own risk. Questions or complaints about third-party products and services should be directed to the relevant third party.

Section 12 – User Comments and Feedback

If you submit reviews, comments, suggestions, photographs, videos, ideas, proposals, or other content to us, you grant Conlunpet a worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, translate, distribute, and display that content for business, marketing, promotional, and operational purposes.

You represent that:

You own or have the necessary rights to the content
The content does not violate the rights of any third party
The content is accurate and not misleading
The content does not contain unlawful, abusive, threatening, obscene, defamatory, or malicious material
The content does not contain viruses or other harmful code

We may monitor, edit, restrict, or remove content that we determine violates these Terms or applicable law. We are not obligated to maintain your content in confidence, provide compensation, or respond to submitted content.

Section 13 – Errors, Inaccuracies, and Omissions

Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, availability, or other information. We reserve the right to correct errors, update information, change details, or cancel orders affected by inaccurate information at any time, including after an order has been submitted. We are not obligated to update all information on our website unless required by applicable law.

Section 14 – Prohibited Uses

You may not use our website or Services:

For any unlawful purpose
To violate applicable laws or regulations
To infringe intellectual property rights
To harass, abuse, threaten, defame, or discriminate against others
To submit false or misleading information
To transmit viruses, malware, or harmful code
To collect or track the personal information of others without authorization
To send spam, phishing messages, or other unsolicited communications
To impersonate another person or entity
To scrape, crawl, extract, or copy website content without permission
To interfere with or bypass website security features
To conduct fraudulent transactions
To interfere with the operation or security of the Services

We reserve the right to suspend or terminate access to our Services if we determine that you have violated these Terms.

Section 15 – Personal Information

Your submission of personal information through our store is governed by our Privacy Policy. By using our Services, you acknowledge that personal information may be processed by Conlunpet, Shopify, payment providers, shipping providers, and other service providers as described in our Privacy Policy.

Section 16 – Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Except as expressly stated by Conlunpet and to the fullest extent permitted by law, the Services and products offered through the Services are provided on an “as is” and “as available” basis.

We disclaim all warranties and conditions, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, except where such warranties cannot legally be excluded.

To the fullest extent permitted by law, Conlunpet and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from your use of the Services or products.

Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, our liability will be limited to the maximum extent permitted by law. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Section 17 – Indemnification

You agree to indemnify, defend, and hold harmless Conlunpet, our affiliates, officers, directors, employees, agents, contractors, suppliers, service providers, and licensors from claims, losses, damages, liabilities, costs, and reasonable legal fees arising from:

Your breach of these Terms
Your violation of applicable law
Your violation of the rights of a third party
Your misuse of the Services or products
Content or feedback submitted by you

This obligation applies only to the extent permitted by applicable law.

Section 18 – Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be treated as severed. The remaining provisions will remain valid and enforceable.

Section 19 – Termination

These Terms remain effective unless terminated by you or by us. You may stop using our Services at any time. We may suspend or terminate your access to the Services if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or created a risk to our business, customers, or Services.

You remain responsible for all amounts due before termination. Provisions that by their nature should survive termination will continue to apply, including provisions concerning intellectual property, feedback, disclaimers, liability, indemnification, and governing law.

Section 20 – Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies or operating rules posted on our website, constitute the entire agreement between you and Conlunpet regarding your use of the Services. These Terms supersede prior agreements, communications, and proposals relating to the Services. The failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Section 21 – Assignment

You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms, or our rights and obligations under them, in connection with a business transaction, corporate restructuring, or transfer of our Services.

Section 22 – Governing Law

These Terms will be interpreted and applied in accordance with applicable law.

Nothing in these Terms limits any consumer rights or legal protections that cannot legally be excluded or waived.

Section 23 – Changes to These Terms

You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting the revised version on our website. We will update the “Last updated” date when material changes are made. Your continued use of the Services after revised Terms are posted constitutes acceptance of the changes, to the extent permitted by applicable law.

Section 24 – Contact Information

Questions about these Terms of Service should be sent to:

Email: conlunpet@outlook.com

Conlunpet