Shipping policy
Last updated: September 10, 2026
General Shipping Policies
We make every reasonable effort to process and ship orders accurately and promptly.
Please review the shipping information carefully before placing your order. If your package or product arrives damaged, opened, tampered with, defective, or incorrect, please contact us at conlunpet@outlook.com as soon as possible.
Please include your order number and clear photos or videos of the product and packaging. We will review the issue and provide reasonable assistance in accordance with our Return Policy.
When Will My Order Be Shipped?
Orders are generally processed on business days. Processing times may vary depending on product availability, order volume, destination, payment verification, and fulfillment arrangements.
Shipping and delivery times are estimates only and are not guaranteed. Delays may occur because of carrier conditions, customs processing, weather, incorrect address information, or other circumstances outside our reasonable control.
If you need expedited shipping, please contact us as soon as possible after placing your order. Expedited shipping may involve an additional charge and is not guaranteed to be available after an order has been processed or shipped.
Where Do We Ship?
We ship to selected domestic and international destinations.
Available shipping methods, shipping charges, and estimated delivery times are displayed at checkout where available.
Depending on the destination, taxes, customs duties, import fees, brokerage fees, or other charges may apply. Unless otherwise stated, these charges are the customer’s responsibility.
For security or order-verification purposes, certain orders may be subject to additional verification or may be cancelled if the order information cannot be verified.
Some orders may require a signature upon delivery.
Order Tracking
Once your order has shipped, tracking information will be sent to the email address provided with the order.
Tracking information may take some time to update after the package has been shipped. In some cases, there may be no update while the package is being transported between carrier facilities.
If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, building management, or the local carrier.
For delivery issues, please contact us at conlunpet@outlook.com.
Carriers may occasionally misroute or delay packages. We are not responsible for delays caused by carriers, customs processing, incorrect customer-provided information, weather, natural disasters, labor disruptions, or other events outside our reasonable control.
Incomplete or Incorrect Shipping Information
Please review your shipping information carefully before placing an order.
An incomplete or incorrect shipping address may cause delivery delays, additional shipping charges, or the package to be returned.
If a package is returned because of incorrect or incomplete information provided by the customer, the customer may be responsible for applicable reshipping costs.
Please contact us as soon as possible if you need to correct your shipping information. We cannot guarantee that changes can be made after an order has been processed or shipped.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
We may be unable to accommodate changes or cancellations after an order has been processed or shipped.
We reserve the right to cancel or modify an order due to product availability, pricing errors, inaccurate information, suspected fraud, shipping restrictions, or other operational reasons.
If we cancel or modify an order, we will attempt to notify you using the contact information provided with the order.
Contact Us
For questions about shipping or delivery, please contact:
Conlunpet