Privacy policy

Last updated: September 9, 2026

Conlunpet is a brand. We operate this store and website, including all related information, features, tools, products, and services (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise use our Services.

1. Personal Information We Collect

We collect personal information that identifies, relates to, or could reasonably be linked with you. Depending on how you interact with our Services, we may collect the following information.

A. Contact Information

  • Full name
  • Company or business name, if applicable
  • Billing address
  • Shipping address
  • Email address
  • Phone number

B. Order and Transaction Information

  • Products purchased, viewed, or added to your cart
  • Order history
  • Return, refund, exchange, or cancellation information
  • Payment method
  • Payment status and confirmation
  • Transaction amount
  • Related billing information

Payment card information may be processed by Shopify or third-party payment providers. We do not generally store complete payment card numbers.

C. Account Information

If you create a customer account, we may collect:

  • Username or account information
  • Password
  • Account preferences
  • Account settings
  • Order history associated with your account

D. Device and Usage Information

When you visit or use our website, Shopify and our service providers may automatically collect information such as:

  • IP address
  • Browser type and version
  • Device type and identifiers
  • Operating system
  • Pages viewed
  • Products viewed
  • Time spent on pages
  • Referring URLs
  • Website interactions
  • Network and connection information

E. Communications

We may collect information that you provide when you contact us, including:

  • Customer service inquiries
  • Email communications
  • Return or refund requests
  • Product questions
  • Feedback
  • Information included in attachments, photos, or videos

F. Business, Wholesale, and Reseller Information

If you contact us regarding wholesale, reseller, or other business-related services, we may collect:

  • Company or business name
  • Contact person’s name and job title
  • Business email address and phone number
  • Business billing and shipping address
  • Tax, VAT, or resale information, where applicable
  • Wholesale inquiries and quotation requests
  • Business order information
  • Payment or bank details when necessary to complete a business transaction

2. How We Collect Personal Information

We may collect personal information from the following sources.

Directly from You

We collect information when you:

  • Place an order
  • Create a customer account
  • Subscribe to marketing communications
  • Contact us
  • Submit a return, refund, or exchange request
  • Request a quotation
  • Contact us about wholesale or reseller opportunities
  • Provide feedback or other information

Automatically Through the Services

We may collect information automatically from your device when you visit or use our website through cookies, pixels, analytics tools, and similar technologies.

From Service Providers and Partners

We may receive information from service providers and business partners that help us operate our Services, process payments, arrange shipping, provide customer support, or support website functionality.

3. How We Use Your Personal Information

We may use your personal information for the following purposes.

A. Provide, Operate, and Improve the Services

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order updates
  • Manage customer accounts
  • Provide customer support
  • Process returns, refunds, exchanges, and cancellations
  • Remember your preferences
  • Improve our products, website, and Services
  • Personalize your shopping experience
  • Recommend products that may be relevant to you

B. Business, Wholesale, and Reseller Services

For business, wholesale, and reseller customers, we may use your information to:

  • Review business inquiries
  • Respond to quotation requests
  • Discuss wholesale or reseller arrangements
  • Verify business and transaction details
  • Process business orders
  • Arrange delivery
  • Provide business customer support
  • Maintain business records

C. Customer Communication

  • Respond to questions and requests
  • Provide customer service
  • Send order confirmations and updates
  • Send account-related notices
  • Communicate about returns, refunds, or exchanges
  • Provide information that you have requested

D. Marketing and Advertising

Where permitted by applicable law and based on your preferences, we may use your information to:

  • Send promotional emails
  • Provide product recommendations
  • Measure the performance of marketing campaigns
  • Show advertisements for our products or Services
  • Understand how visitors interact with our website
  • Improve our marketing and advertising activities

You may opt out of promotional communications at any time by using the unsubscribe option in our marketing emails or by contacting us.

E. Security and Fraud Prevention

  • Secure our website and Services
  • Authenticate customer accounts
  • Detect and prevent fraud
  • Investigate suspicious, illegal, unsafe, or malicious activity
  • Protect our rights, customers, and business
  • Maintain the security of transactions

If you create an account, you are responsible for keeping your account credentials confidential.

F. Legal and Compliance Reasons

  • Comply with applicable laws and regulations
  • Respond to lawful requests from government authorities
  • Respond to subpoenas, court orders, or other legal processes
  • Investigate disputes or potential violations of our policies
  • Enforce our Terms of Service and other policies
  • Protect or defend our legal rights

4. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our Services.

A. Service Providers and Vendors

We may share information with service providers and vendors that assist us with:

  • Shopify and ecommerce hosting
  • Payment processing
  • Website and information technology services
  • Cloud storage
  • Data analytics
  • Customer support
  • Order fulfillment
  • Shipping and logistics
  • Marketing and advertising services

These providers may process personal information on our behalf and are expected to use it only for the services they provide to us.

B. Business and Marketing Partners

Where applicable, we may share limited information with business, marketing, analytics, and advertising partners to operate campaigns, measure advertising performance, provide product recommendations, or support personalized advertising. These partners may process information according to their own privacy policies.

C. With Your Direction or Authorization

We may disclose information when you request or authorize us to do so, including when necessary to:

  • Arrange shipment
  • Complete a transaction
  • Use an account integration
  • Connect with a third-party service
  • Participate in a feature that requires information sharing

D. Corporate Transactions

We may disclose personal information in connection with a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar business transaction.

E. Legal Requirements and Protection of Rights

We may disclose personal information when reasonably necessary to:

  • Comply with legal obligations
  • Respond to lawful government requests
  • Enforce our agreements and policies
  • Protect our Services, business, customers, or other persons
  • Prevent or investigate fraud, security issues, or illegal activity

5. Cookies and Tracking Technologies

Shopify and certain service providers may use cookies, pixels, analytics tools, and similar technologies to:

  • Enable shopping cart and checkout functions
  • Remember your preferences
  • Maintain website functionality
  • Analyze website performance
  • Understand website usage
  • Improve our Services
  • Measure marketing performance
  • Support advertising and product recommendations, where applicable

You may be able to control or disable cookies through your browser or device settings. Some website features may not function properly if cookies are disabled.

6. Shopify Data Processing

Our store is hosted on Shopify. Shopify collects and processes certain personal information about your access to and use of our Services in order to provide, maintain, secure, and improve its platform.

Information submitted through our Services may be transmitted to and processed by Shopify, our service providers, and other third parties that may be located in countries other than where you live.

To learn more about how Shopify handles personal information, please review the Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

You may also review Shopify’s privacy choices and privacy portal at:
https://privacy.shopify.com/

7. Children’s Data

Our Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information directly from children. If you believe that a child has provided us with personal information, please contact us using the information below so that we can review and delete it where appropriate.

8. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country where you live. These countries may have privacy laws that are different from the laws in your country. When required by applicable law, we use appropriate safeguards for international data transfers, such as recognized contractual or other legally approved mechanisms.

9. Your Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request a copy of your personal information
  • Request transfer of your information to another service provider, where applicable
  • Opt out of promotional communications
  • Opt out of targeted advertising or certain data sharing
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent

You may exercise these rights by contacting us at conlunpet@outlook.com.

We may need to verify your identity before processing your request. We will respond within the period required by applicable law.

Where required by applicable law, we will honor recognized privacy preference signals, such as Global Privacy Control.

We will not discriminate against you for exercising privacy rights that are available to you under applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Completing and supporting transactions
  • Providing our Services
  • Managing customer or business relationships
  • Maintaining business and financial records
  • Complying with legal and regulatory obligations
  • Resolving disputes
  • Preventing fraud
  • Enforcing our agreements and policies

The length of time we retain information depends on the type of information, the purpose for which it was collected, and our legal or business needs.

11. Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or other operational reasons. When we make changes, we will update the “Last updated” date at the top of this policy and post the revised version on this website.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Email: conlunpet@outlook.com

Conlunpet